Terms of service

Bella Boutique Terms of Service

1. About these terms

Bella Boutique is operated by Bella Boutique by Andrea, a California business (“Bella Boutique,” “we,” “us,” or “our”).

These Terms of Service govern your use of our website and purchases from our store. Our Shipping Policy, Return and Refund Policy, and Privacy Policy provide additional information about shopping with us.

By placing an order, you agree to these Terms and the purchasing policies made available to you before checkout. Nothing in these Terms limits rights or remedies that applicable law does not allow us to exclude.

2. Using our store

You must be legally able to enter into a binding agreement or use the store with the involvement of a parent or legal guardian.

You agree to provide accurate contact, payment, shipping, and personalization information. If you create an account, you are responsible for protecting your login credentials and notifying us of unauthorized use.

You may not use our website for unlawful purposes, fraudulent transactions, infringement of others’ rights, or activities that interfere with the website’s operation or security.

3. Products and descriptions

We sell clothing, accessories, jewelry, gifts, and lifestyle products. Some products are made to order, personalized, or fulfilled directly by our production and fulfillment partners.

We aim to display accurate descriptions, photographs, sizing information, and prices. Colors may appear differently depending on your screen. Minor variations may occur in printed, handmade, or personalized items, as described in the relevant listing.

These variations do not excuse delivery of an incorrect, defective, or materially misdescribed product.

Please review product details, size charts, materials, care instructions, and personalization requirements before ordering.

4. Orders and payment

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt and does not, by itself, guarantee acceptance or availability.

We may decline or cancel an order for a legitimate reason, including unavailable merchandise, suspected fraud, payment failure, or a material listing error. If we cancel an order after payment, we will notify you and refund the amount paid for the canceled merchandise and any applicable associated charges.

Prices and available payment methods are displayed on our website. Applicable taxes and shipping charges are shown before you complete checkout. Price changes do not apply retroactively to accepted orders.

If we identify a material pricing or description error affecting your order, we will contact you before proceeding. We will not charge a higher price without your agreement.

5. Promotions and discount codes

Promotions are subject to the eligibility requirements, exclusions, expiration dates, and other conditions disclosed with the offer.

Discounts cannot be combined unless the promotion expressly allows it. A discount does not apply retroactively unless the offer states otherwise.

We may correct errors or end promotions for future purchases. Changes will not remove a valid discount already applied to an accepted order.

6. Personalized and made-to-order items

For personalized products, please check all names, dates, spelling, wording, sizes, and other selections carefully before submitting your order.

Contact us promptly at bellaboutique218@yahoo.com if you need a correction or cancellation. Changes may not be possible once production or fulfillment begins.

Any restrictions on returns or cancellations for personalized or made-to-order products will be disclosed in the product listing or our Return and Refund Policy before purchase. Such restrictions do not eliminate your rights concerning defective, incorrect, or materially misdescribed merchandise.

If you provide artwork, photographs, or text, you confirm that you have permission to use that material. You authorize us and our production partners to use it only as reasonably necessary to produce and fulfill your order.

7. Shipping and fulfillment

Processing and shipping information is provided in our Shipping Policy and applicable product listings. Production time and carrier transit time may be separate.

Items fulfilled by different partners may arrive in separate packages and on different dates. Tracking information will be provided when available.

We will ship within the timeframe stated for your order. If no shipping timeframe is stated, we will comply with applicable legal shipping requirements.

If we cannot ship within the required timeframe, we will notify you, provide an updated estimate, and offer the opportunity to agree to the delay or cancel the unshipped merchandise for a refund, as required by law.

Please provide a complete and accurate shipping address. Contact us promptly if an address correction is needed. If an address error causes additional shipping costs, we will explain those costs before arranging a replacement shipment.

For missing, damaged, or incorrectly delivered packages, contact us at bellaboutique218@yahoo.com. We will investigate with the relevant fulfillment partner or carrier and provide a resolution consistent with our policies and applicable law.

8. Returns, refunds, and order issues

Our Return and Refund Policy explains return eligibility, request deadlines, item-condition requirements, exclusions, return shipping costs, and refund procedures.

Please contact us before returning an item so we can provide the correct instructions. A package’s sender address may not be the appropriate return address.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us promptly with your order number and a description of the issue. Photographs may help us investigate.

Policy deadlines and exclusions do not override rights available under applicable law.

9. Privacy and communications

Our Privacy Policy explains how we collect, use, and share personal information, including information needed by Shopify, payment providers, and fulfillment partners.

We may send communications necessary to process and support your order. Marketing email or text enrollment is separate from purchasing and subject to applicable consent requirements. You may unsubscribe from marketing communications using the instructions provided.

10. Intellectual property and customer feedback

Our original branding, designs, photographs, and website content are protected by applicable intellectual property laws. Third-party trademarks and content belong to their respective owners.

You may browse and share links to our public pages. You may not reproduce our protected content for commercial use without permission.

Reviews and feedback must be truthful, relevant, and lawful. You retain ownership of your submissions. By submitting a review for publication, you permit us to display it in connection with our store.

Nothing in these Terms prohibits honest reviews or lawful criticism of our products or business.

11. Third-party services and links

Our store is hosted on Shopify and may use third-party payment, production, shipping, and other services. Those providers may have separate terms and privacy policies applicable to their services.

Links to external websites are provided for convenience. We do not control their content or practices. Using fulfillment partners does not remove our responsibilities to you as the seller.

12. Website availability and liability

We take reasonable steps to maintain our website but cannot guarantee uninterrupted access or that every feature will be free of technical errors.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising solely from website interruptions or unauthorized use beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. These Terms do not disclaim mandatory product warranties or consumer protections.

13. Governing law and disputes

These Terms are governed by California law and applicable federal law, except where mandatory laws applicable to you require otherwise.

Please contact us at bellaboutique218@yahoo.com about a concern so we can attempt to resolve it. Contacting us does not waive your right to seek other remedies or extend any applicable legal deadline.

These Terms do not require arbitration or waive access to small claims court or other rights provided by law.

14. Changes to these terms

We may update these Terms and will post the revised version with its effective date.

Changes apply prospectively. Purchases remain subject to the Terms and purchasing policies in effect when the order was placed, unless a change is required by law or you expressly agree otherwise.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.