Refund policy

Thank you for shopping with Bella Boutique! 💕 We want you to absolutely love your purchase. If something isn't quite right, we're here to help.

Please review our return and refund policy before placing your order.

1. Return Eligibility

We accept return requests for eligible items within 7 days of delivery, subject to the conditions below.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
Original tags and packaging must be included when applicable.
The item must not be personalized, customized, or made to order, unless it arrives damaged, defective, or incorrect.
You must provide proof of purchase or an order number.
Your return request must be approved before sending any merchandise back.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

Due to the nature of our products and fulfillment partnerships, certain items are final sale unless they arrive damaged, defective, or incorrect.

These may include:

Personalized or custom-made jewelry
Print-on-demand graphic T-shirts, sweatshirts, and hoodies
Customized apparel and accessories
Items made specifically for your order
Gift cards
Final-sale or clearance merchandise, where permitted by law
Personal care, hygiene, or intimate items that cannot be safely resold

Please review product descriptions and sizing information carefully before purchasing.

3. Damaged, Defective, or Incorrect Items

We take pride in the products we offer and want every order to arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact Bella Boutique as soon as possible, preferably within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs showing the damaged, defective, or incorrect item
Photographs of the packaging, if relevant

We will review your request and work with our fulfillment partners to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

A missed preferred reporting window does not eliminate any rights you may have under applicable law.

4. How to Request a Return

To begin a return request:

Contact Bella Boutique through the contact information listed on our website.
Provide your order number and reason for the return.
Wait for return instructions and approval.
If approved, carefully package the item and follow the return instructions provided.

Please do not return products directly to a supplier or to the address printed on your shipping label unless instructed to do so.

Because Bella Boutique works with multiple fulfillment partners, return destinations may vary.

5. Return Shipping Costs

For approved returns due to a change of mind, sizing preference, or other customer preference, customers are generally responsible for return shipping costs unless otherwise stated.

For confirmed damaged, defective, or incorrect items, Bella Boutique will provide an appropriate resolution at no additional shipping cost to the customer.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.

We recommend using a trackable shipping service for authorized returns.

6. Refund Processing

Once an approved return is received and inspected, or a refund is otherwise authorized, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear, depending on your bank or payment provider.

Processing times may vary.

7. Exchanges

Exchanges are subject to product eligibility and availability.

Because many Bella Boutique items are produced or fulfilled by third-party partners, direct exchanges may not always be available.

If you need a different size, color, or style, please contact us before returning your item.

For non-defective made-to-order products, size or color changes may not be possible after production begins.

8. Order Cancellations & Changes

We understand that plans change!

If you need to cancel or modify an order, please contact Bella Boutique as soon as possible.

Orders may be sent to our fulfillment partners shortly after purchase. Once production, processing, or shipment begins, cancellation or modification may no longer be possible.

If cancellation is available, we will confirm the outcome and any applicable refund.

9. Lost or Missing Packages

If your package is marked as delivered but you cannot locate it, please check:

Your shipping address
Nearby delivery areas
Household members or neighbors
The shipping carrier's tracking information

If you still cannot locate your order, contact Bella Boutique with your order number.

We will review the tracking details and work with the shipping carrier or fulfillment partner to investigate.

Any refund or replacement will be determined based on the circumstances and applicable consumer protection laws.

10. Multiple Shipments

Bella Boutique works with several fulfillment partners, including Ninja POD, ShineOn, Trendsi, and Zendrop.

If your order contains products from different suppliers, your items may arrive in separate shipments.

Please check your tracking notifications before reporting an item as missing.

11. Sale & Promotional Items

Products purchased using a promotional discount may still be eligible for return if they meet our return requirements.

Items specifically marked Final Sale are not eligible for change-of-mind returns, except as required by law.

Refunds for discounted items will be based on the amount actually paid, including any applicable adjustments.

12. Your Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

If a product is defective, materially different from its description, or otherwise subject to mandatory refund or replacement requirements, we will comply with applicable law.